Delivery information
We deliver Australia wide! Delivery is to the front door, ground level only. Shipping is calculated by product weight and your location, and this quote will be available at checkout before payment. Free warehouse collection is available in Perth WA. For more information on shipping visit our Shipping Page.
We do not deliver outside of Australia.
Do you deliver outside of Australia?
Sorry, we do not deliver outside of Australia.
How much does delivery cost?
Delivery is calculated by product weight, size and your location. Orbit has a delivery and install team within Perth, Mandurah and Bunbury Metro. Outside of Perth we use various couriers to ensure you get the best delivery cost available at the time. A shipping quote will be available at checkout before payment.
For more information on shipping visit our Shipping Page.
If you feel your shipping quote is incorrect please talk to us on the chat.
Where is my item being shipped from?
Orbit Fitness is based in Perth, Western Australia. Our warehouse is located in Gnangara and that is where your item will be sent from.
How long will delivery take?
Items typically leave within 2-3 days of payment processing. Delivery is normally made within 1-7 days of despatch but please allow up to 14 days from receiving your confirmation of dispatch email. Delivery time can fluctuate depending on the time of year so please visit our Shipping page for the most up to date information.
Can I pick up/collect my order in store?
You may select FREE pick-up from our Gnangara Warehouse or Bunbury Store. Store collection from other locations is not available at this time. If you wish to pick up from a store you need to place an order with that store directly.
What if my product is damaged in delivery?
Please email customer service for assistance with your order number and photos of damage to customerservice@orbitfitness.com.au
Will my exercise equipment come assembled?
All items are delivered flat packed and require assembly unless otherwise stated. If you require assembly / installation head to our installation page for more information.
Am I eligible for installation?
Our experienced residential & commercial installation team is based in Perth, Western Australia. We offer home installation services in Metro Perth, Mandurah and Bunbury areas and commercial installation services state-wide. Most home equipment is designed to be possible for you to assemble yourself using the instruction manual provided.
You will have the option to request installation at checkout if the postcode you entered is within the eligible regions. If you are located outside of WA and require installation we have contacts in other states for some large items. For more information or to request an installation visit our installation page.
How much does installation cost?
Installation cost varies on the difficulty and time taken to assemble the equipment. There is a flat call out fee of $99 and then assembly is charged per 30 minutes.
For more information or to request an installation visit our installation page.
Can you relocate my equipment and how much does it cost?
Yes, we offer relocation services in Metro Perth, Mandurah and Bunbury. Costs vary so please visit our relocation information page and fill out the enquiry form.
What is the minimum hire period?
Our minimum hire period is 3 months with the option to continue hiring through to 12 months and beyond.
Am I eligible to hire your equipment?
Orbit's hire range is only available in metro Perth and Mandurah. If you live outside this area and would like to speak to a sales consultant about other options please fill out Hire Application Form.
What equipment is available for hire?
We currently offer Treadmills, Ellipticals, Rowers, and Exercise Bikes in our hire fleet.
How much does delivery cost?
We deliver all hire machines assembled to your address for a fixed rate of $85. This price includes pick-up at the end of the hire period. We do not offer pick up from stores as machines are delivered fully assembled and can require a tail lift. An additional stair charge may apply in some cases.
Can I buy my hired machine and how much will it cost?
Yes, you will have the option purchase your hired machine at a reduced rate during the duration of your hire. Also if you choose to purchase a new machine during the first month of your hire, we will credit half the original hire amount towards your purchase.
What is the cost of hire?
Hire costs vary with the type of equipment and hire term period. The weekly price quoted on the product is based on a rent to buy, 24 month term period. We offer upfront rates for 3, 6, 9 month short term hire periods, plus a 1 off, flat rate delivery fee of $85 Delivery which includes pick-up.
I'm interested in longer term Hire to Buy options
We offer a range of flexible payment options so you can Train Now, Pay Later View Now.
How much does a service cost? And does my warranty cover it?
Service costs can't be accurately quoted until a technician has assessed the equipment. There is a flat call out fee of $99 and then repairs are charged per 30 minutes. While most repairs take around 30 minutes some more difficult cases take longer, please visit our service page for more information.
If your equipment is within the warranty period a technician must assess the equipment to confirm the cause of the damage before proceeding with warranty approval.
Please note spare parts are a separate cost to labour charges. Refer to your warranty card or user manual for details on warranty.
How do I get a spare part for my equipment?
We carry spare parts for all the equipment we stock. A range of common spare parts such as treadmill safety keys, gym cables, power supplies, pedals & seats can be found online here. For all other spare parts please fill out the spare parts enquiry form for the most efficient response time.
How do I arrange a service for my equipment?
We recommend domestic products to be serviced annually. You may also refer to your user manual for service information.
To request a service fill out the form on our service page.
Do you carry spare parts / service equipment NOT sold by Orbit?
While some parts may be compatible we cannot guarantee this and therefore do not supply them. We carry spare parts for all the equipment that we do stock pending availability from the manufacturer.
We can service products that were not purchased from Orbit if there are no spare parts needed. Please fill out the appropriate form on our service page.
What are your store opening hours?
Orbit has seven stores around WA and their opening hours can be found here.
Where are your stores located?
All stores are located in Perth, Western Australia. Store locations can be found here.
Can I collect in store?
Store collection is not available for online purchases. You may select FREE pick-up from our Gnangara Warehouse or Bunbury Store only. Otherwise you can choose to shop in store.
How do I claim my warranty for a replacement / repair / spare part?
If you're having issues with your equipment please contact our service department via our residential enquiry form on our Service & Support page. A team member will then contact you and if your equipment is deemed faulty by a service team member and within the warranty period you will be eligible to claim your warranty repairs or replacement.
See full warranty terms here.
I can't decide what piece of equipment is right for me
If you're struggling to choose from our range, here are some simple steps to make the decision process easier. 1. What is your budget? 2. How, and how often, will you be using the equipment e.g. running daily on the treadmill would be counted as medium-heavy use compared to walking a few times a week 3. What features are you looking for e.g. incline, built in speakers or just the basics (check out the specs section of the product page for important comparison details).
These questions can help narrow down which machine is right for you. If you still need guidance send us an enquiry or message us in the chat to talk to someone.
Can I return a product? Do I get a refund?
We do not accept returns based on change of mind. If your equipment is deemed faulty and/or within the warranty period we will replace/repair the item or faulty part. See returns information for full details.
Do you offer trade in?
Yes, we offer trade ins on some products depending on many factors. Please contact our sales staff at your local Orbit Fitness store to discuss if you're eligible.